Return & Refund Policy
1. Order Cancellations
Most of our orders are processed the same day the order is received so it is difficult to cancel most orders unless we receive timely notice. Please send us message with whatsapp:+1 347-470-5165 or email us at [email protected], we will do our best to cancel an order if it has not shipped.
2. Return Policy
All Returns must be made within 30 days of purchase date. If you encounter a problem with your order, or have questions, please contact our sales staff at whatsapp: 1-347-470-5165 or email [email protected] to acquire a Return Material Authorization (RMA) number.
3. Return of Goods. Return of goods will only be accepted under the following conditions:
i. If your order arrives damaged or incorrect, UMAGNETS will make sure you get the correct product, and bear the cost of shipping to return the incorrect or damaged product. For details on returning wrong or damaged parts, contact sales at Phone: 1-347-470-5165 or email at [email protected] for instructions.
ii. For an exchange. If you have purchased an item and wish to exchange it for another item of equal or higher value you may do so, providing the goods are returned unused in the original packaging and you include your original receipt. When returning goods always return them to the address which is printed on the top of your invoice. You are responsible for the cost of returning the goods and if you are returning the goods for an exchange for a different item you must pay return postage for the exchanged goods to be returned back to you.
4. Delivery of Goods. Delivery of your goods will be as following:
i. In stock items will be delivered within 1-3 working days. (in exceptional circumstances stock items will be delivered within 15 days)
ii. Non stock items will be delivered within 15 days. (in exceptional circumstances your order may take longer than 15 days, if this occurs you will be notified and you maybe offered a substitute, if your goods will take longer than 15 days you have the option of cancelling your order.).
5. Refunds Policy. Refunds will only be issued in the following circumstances:
i. When you are exercising your right to cancel your order under the 7 day cancellation period. If you request a refund after the 7 day cooling off period , and the goods are not faulty you will not be entitled to a refund. You may however request an exchange or a credit note.
ii. When the goods are faulty. If your goods are faulty you may request a refund, If the goods are damaged or subject to normal wear and tear you will not be entitled to a refund. iii. Under the 90 day money back guarantee. See section 5 for full details of this guarantee. Refunds will not be issued against goods where you have simply changed your mind about wanting the goods. Refunds will not be issued against goods where you have been advised by a company representative or by the product suitability information provided in our catalogue or on our website, this includes the size of goods, and you have chosen a product which was deemed by a company representative or by the information provided by the company to be unsuitable (or the incorrect size) for the purpose which you have purchased it. You are responsible for the cost of returning the goods to us when claiming a refund. The goods must be returned in their original packaging, with the original receipt.
6. 180 day money back guarantee. If you do not gain any benefit from the goods after 170 days of continued use, you may claim a full refund of the purchase price of your goods within 180 days providing your claim meets the following criteria:
i. The goods must have been used, as per the instructions for use, daily for a minimum of 170 days from the date of receipt of goods.
ii. All goods must show signs of at least 170 days wear and tear. All goods which are returned under this policy will be examined by 2 members of staff to ascertain the amount of wear and tear of the goods, if it is deemed by 2 members of staff that the goods do not show evidence of at least 170 days wear and tear you will not be entitled to a refund.
iii. You must demonstrate that you have not received any significant benefit from the goods within 180 days of purchase of the goods. If your symptoms have not been resolved by even a small amount within 180 days you will be issued with a refund. However if your symptoms have been reduced at all within 180 days you will not be entitled to a refund. You may be asked to provide proof of failure to gain benefit and this may include evidence of any prescription medication that you are taking or a supporting letter from your country, or evidence of pre and post use pain scores.
iv. You must return the goods in the original packaging and with the original invoice. The goods must be received by us within 180 days of purchase. Any goods returned after 180 days of the purchase date will not be liable for refund under this policy. You are responsible for the cost of returning the goods back to us for inspection.