UMAGNETS.COM Global Shipping Guide & Returns
All orders ships via Registered Airmail to anywhere in the world. We provide No-registered air mail, Registered Air Mail and DHL Express Expedited shipping method:
Global Postal Service – No Tracking: Global Postal Service – No Tracking is usually the most economical shipping method and typically carried by a national postal service. It charges by the actual package weight. The actual shipping time varies from country to country, but it may take somewhere from 8 – 25 business days (10 – 30 week days).
The major drawback of Global Postal Service – No Tracking is that it does not provide tracking. Hence, we don’t recommend the usage of Global Postal Service – No Tracking for any order from umagnets.com. (Now we stopped no tracking post service in umagnets.com).
Global Postal Service – Tracking: With tracking number, Global Postal Service – Tracking is also carried out by a national postal service, but includes tracking capability.
Additionally, it varies from country to country and can take 5 – 12 business days (7 – 15 week days). We recommend the use of Global Postal Service – Tracking to improve your experience. (with this shipping method, please choose “Standard Shipping” when checkout)
Global Express Expedited: Global Express Expedited Shipping is the fastest way to ship your product globally. It typically takes 3 – 7 business days (4 – 8 week days) to arrive and is carried by one of the following global express shipping companies: DHL, UPS, FedEx, and TNT. We have very good discounted prices from the couriers to save money; we highly recommend the usage of Global Express Expedited Shipping for the best shopping experience. (with this shipping method, please choose “Express Expedited” when checkout)
The tracking for Global Express Expedited Shipping is far superior to those of its counterparts. It includes updates on every step of the way.
Not happy with a product? Return it to us.
You may return undamaged items to us postmarked within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.
Standard shipping orders are shipped via Airmail parcels and Registered Airmail parcels.
Destinations: 216 countries around the world
Transit time depends on the shipping method selected during checkout.
No Sales Tax. Since UMAGNETS is a Hong Kong company, and there is no sales tax in Hong Kong.
If your country imposes high import taxes, please note in the order.
Timely shipping is the number one priority for us. Most items can be shipped within 1 business day, but some product will be processed in approx. 3 days.
Note: UMAGNETS operates in Hong Kong Time, GMT+8.
Dead on Arrival (DOA)
UMAGNETS guarantees safe delivery of your orders. We exchange all damaged items. UMAGNETS reimburses return shipping charges.
Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.
Product Warranty (faulty / defective over normal use)
Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment.
Within 3 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 20 or actual value of regular airmail, whichever is lower.
Customers may still send defective items back to UMAGNETS. UMAGNETS passes those items back to their manufactures and helps coordinating the repair. Customers are responsible for shipping charges both ways.
Depending on the problem, fees may be assessed by the manufacturers. UMAGNETS will contact customers before committing the repairs.
Incorrect Description / Wrong Items Mailed
UMAGNETS will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and UMAGNETS covers all return shipping charges.
Due to restrictions imposed by PayPal, UMAGNETS is unable to issue refunds 60 days after payments. In such cases, store credits of equivalent value are issued in place of refunds.
An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.